Moe Maintenance LLC, doing business as Moe Maintenance ("Moe Maintenance," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Moe Maintenance client portal, website, iOS application, or related services (collectively, the "Service").
1. Information We Collect
A. Information You Provide
Depending on how you use the Service, you may provide: - Account and contact information, including your name, email address, mobile phone number, password or other authentication credentials, preferred method of communication, and notification preferences. - Property information, including service addresses, property nicknames and types, access instructions, parking instructions, pet information, and other information needed to safely provide services. - Service information, including requested services, preferred dates and arrival windows, recurring-service preferences, snow and ice treatment selections, job notes, instructions, and photographs you choose to upload. - Transaction information, including invoices, amounts due and paid, service history, payment status, payment method type, transaction identifiers, and receipt information. - Communications, including support messages, feedback, ratings, service issue reports, requested resolutions, snow-service responses, and other information you send to us. - Testimonial permission. If you specifically authorize us to make feedback public, we may use that feedback as a testimonial on our website or marketing materials.
B. Information Collected Automatically
When you use our website or app, we may automatically collect: - Device and usage data, such as IP address, browser type, operating system, device identifiers, and pages visited. - Location data, if you grant permission, to help us route service crews efficiently. - Cookies and similar technologies to remember preferences and improve site performance.
C. Information From Third Parties
We may receive information from third parties such as payment processors, mapping services, and marketing partners. We only use this information to provide and improve our services.
2. How We Use Your Information
We use the information we collect to: - Provide, schedule, and deliver the services you request. - Process payments and issue invoices and receipts. - Communicate with you about appointments, estimates, and service updates. - Respond to support requests and resolve service issues. - Send reminders, seasonal offers, and service recommendations (you can opt out at any time). - Improve our website, app, and service offerings. - Comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell your personal information. We may share it in limited situations: - Service providers who help us operate, such as payment processors, scheduling tools, and mapping services. They are bound by confidentiality obligations. - Crew members and subcontractors who need property and access information to perform the service. - Legal compliance if required by law, court order, or to protect our rights and safety. - Business transfers in the event of a merger, acquisition, or sale of assets, subject to the terms of this policy.
4. Data Storage and Security
We use industry-standard safeguards to protect your information. Access is limited to authorized personnel who need it to do their jobs. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work hard to protect your data.
5. Your Rights and Choices
You have the right to: - Access and review the personal information we hold about you. - Request correction of inaccurate information. - Request deletion of your personal information, subject to legal retention requirements. - Opt out of marketing communications at any time. - Withdraw consent for location data collection through your device settings.
To exercise any of these rights, contact us at moemaintenance33@gmail.com or call (217) 722-5379. We'll respond within 30 days.
6. Cookies and Tracking Technologies
Our website uses cookies to remember your preferences, analyze traffic, and improve user experience. You can disable cookies in your browser settings, but some features may not work properly without them. We do not use cookies to sell your data to third parties.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we'll delete it promptly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll post the updated version on this page and update the "Last Updated" date. If we make significant changes, we'll notify you by email or through the app.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out:
moemaintenance33@gmail.com
(217) 722-5379
Moe Maintenance LLC, Chicago South Side, IL